Contact Oaklandon Water Restoration

What's safe to do before the crew shows up in Oaklandon?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Find the main shutoff before you do anything else with the water, since closing it stops a supply line leak in a minute or two.
• Treat anything that came out of a drain as contaminated. Don't try to mop it up yourself, and keep the door to that area closed.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What should you have ready when you call Oaklandon Water Restoration?

A few details on the first call help the crew plan the visit before they leave.

• Which fixture or pipe is leaking, or that you can't tell yet.
• Whether anything came up through a basement floor drain, since older sewer lines in Oaklandon can back up in heavy rain.
• Which rooms are wet and whether water has spread under baseboards or into closets.
• Whether this happened overnight or in the last hour.
• About how old the house is. A lot of homes in Oaklandon date from the 1970s to 2000s, and older plumbing changes what the crew checks first.
• If you plan to file a claim, which company your policy is with.
• Whether you were able to reach the breaker panel.

It's fine to guess on any of these, and the crew will confirm the details on site.

What will the crew do first when they arrive?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

What's worth knowing about water damage in Oaklandon homes?

Oaklandon has homes from the 1970s to 2000s, so the plumbing varies a lot from street to street. Tell us roughly when yours was built. Around Oaklandon, ranch homes are common. Since full basements and slab foundations are both common here, tell us which one your house has, because it changes where the crew looks first. If your house has its original cast iron sewer line, a slow drain or a gurgling toilet can be an early warning. Some parts of Oaklandon sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Tell the person who answers what you know, and the crew will take it from there.

Which neighborhoods and nearby towns does this number cover?

You can reach the crew from anywhere in Oaklandon, including these neighborhoods:

• Oaklandon Historic District · homes from the 1900s to 1940s
• Cobblestone at Geist · built mostly in the 1980s, basements are common
• Geist Valley Estates · most with basements
• Sparrowood · basements are common
• Oaklandon Meadows · homes from the 1980s to 1990s, basements are common
• Carroll Crossing · built mostly in the 1980s, basements are common

Calls from nearby McCordsville, Mount Comfort, Geist, Bridgewater, Windermere, Stonewater, Hawthorns and Brendonwood reach the same team. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What questions come up before a call?